patient rights & responsibilities

Patient Bill of Rights

As a patient (or patient representative) you have the right to:

Decision Making

  • Have a family member or designated representative and your own physician notified promptly of your admission

  • Be included in all aspects of care and care decisions including effective assessment and management of pain and end-of-life care

  • Participate in making decisions about the development and implementation of your plan of care, and the right to request or refuse any treatment except as otherwise provided by law

  • Formulate advanced directives and be assured that all hospital staff and practitioners providing your care will comply with these directives in accordance with state law

  • Know what rules and regulations apply to your conduct

  • Know if medical treatment is for purpose of experimental research and to give your consent or refusal to participate in such experimental research

  • Receive, upon request, prior to treatment, a reasonable estimate of charges for medical care

  • Decide if you want visitors or not while you are here. The hospital may need to limit visitors to better care for you or other patients. These individuals do not need to be legally related to you.

  • Designate a support person who may determine who can visit you if you become incapacitated

  • Ask questions if you are concerned about your health or safety

  • Be informed about which medications you are taking and why you are taking them

Quality of Care

  • The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

  • Question your care treatment and to receive prompt and reasonable service without jeopardizing future care.

  • Know what patient support services are available, including whether an interpreter is available if you do not speak English or if you are deaf.

  • Be free from all forms of abuse, neglect or harassment including the freedom from restraints, whether physical or chemical, that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff

  • Receive care in a safe environment that provides comfort and the protection of your emotional and physical health

  • Impartial access to medical treatment or accommodations, regardless of your age, race, national origin, religion, physical or mental disability , sexual orientation, gender identity or expression, or source of payment

  • Be told of unexpected or adverse outcomes

  • Verify the site/side of the body that will be operated on prior to the procedure

  • Remind staff to check your ID before medications are given, blood/blood products are administered, blood samples are obtained or prior to an invasive procedure

  • Remind the caregivers to wash their hands prior to giving care

  • Remember to look for an identification badge to be worn by all Health System employees

  • Wear appropriate personal clothing or religious, cultural or other symbolic items that do not interfere with recommended treatment or procedures. You will receive respectful consideration of your beliefs in regard to these items.

  • Have access to auxiliary aids and assistive animals if you have an impairment which requires use of these

  • Not to be transferred to another facility or location without a complete explanation of the necessity for such an action

  • Expect plans for reasonable continuity of care after discharge so that continuing health care needs may be met

  • Know the identity, professional status, role and business relationship of all those involved in your care

Confidentiality & Privacy

  • Be treated with courtesy and respect, with appreciation of your individual dignity, and with protection of your need for privacy

  • Confidentiality of your clinical records and you have the right to access this information within a reasonable timeframe

  • Have your medical records read and discreetly discussed only by those directly involved with or related to your care, by anyone to whom you have given permission, or by those who have legal custody, or other authorized individuals

  • Experience confidentiality in all aspects of your care and payment sources. OLBH will involve only those acting in an official capacity for the health system, and will exclude any individuals you choose to exclude

  • Protective privacy when necessary to provide for your personal safety or for the safety of other patients, visitors and staff

  • Have access to appropriate staff for the purpose of reporting suspected child abuse or adult abuse

  • Communicate with individuals outside the hospital

  • Request for OLBH to communicate with you at alternative telephone number or address

  • Undergo examinations in reasonably private visual and auditory surroundings

  • Request that a person your own gender be present during physical examinations

  • Obtain a list of certain disclosures of your medical information made in accordance with state and federal laws

Access to Medical Records

  • Be given by your healthcare provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis

Grievance Process

  • Express grievances regarding any violation of your rights through the grievance procedure of OLBH and to the Kentucky state licensing agency

  • Meet with a Patient Relations and/or Ethics Committee representative to discuss personal ethics, professional responsibilities, health system policies, social values and conflict resolution

Billing

  • Be given, upon request, full information and necessary counseling on the availability of known financial resources for your care

  • Receive a copy of a reasonably clear and understandable, itemized bill and upon request, to have the charges explained

Patient Responsibilities

As a patient at OLBH, you are responsible for providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. It is your responsibility to:

  • Ask questions

  • Follow the treatment plan recommended by your caregiver

  • Accept personal responsibility if you refuse treatment

  • Provide a copy of your Advance Directive, Living Will, Durable Power of Attorney for Healthcare, and organ/tissue donation authorizations

  • Adhere to the hospital’s NO smoking policy

  • Recognize and respect the rights of other patients, families and staff

  • Report perceived risks and unexpected changes in your condition to your health care provider

  • Keep appointments and , when you are unable to do so for any reason, for notifying your healthcare provider

  • Treat your caregiver with respect and dignity

  • Your actions if you refuse treatment or do not follow your health care provider’s instructions

  • Fulfill your financial obligation

If you feel your rights have been violated please contact our office of guest relations. The phone number is 606-833-3728.

If you do not feel the matter has been resolved you may notify the state:

Office of Inspector General
Division of Community Health Services
Kentucky Cabinet for Health Services
2250 Leestown Rd. Blvd. 25 2nd Floor
P.O. Box 12250
Lexington, KY 40511
Phone: 859-246-2301

You may notify The Joint Commission Office of Quality Monitoring:
The patient and /or representative may contact Joint Commissions Office of quality monitoring by either:
Phone: 800-994-6610
Email: complaint@jointcommission.org

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Bon Secours International| Sisters of Bon Secours USA| Bon Secours Health System